Shipping/ Returns

If you need to return an item, please contact us first by email [email protected]

Items may be returned for a full refund within 7 days of delivery. Products must still have the product tag on and be unused. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

All orders ship Monday – Friday. All orders (domestic and international) will ship via USPS Priority Mail. Occasionally, we will ship via Fed Ex Ground. Upon shipping, you will receive a tracking number and confirmation outlining the details of your order. Please contact us if you have any questions about your order by email [email protected].

Contact Us

Fluff & Tuff
1394 Rankin Drive
Troy, MI 48083

Customer Service is available Monday-Friday 8:30 am - 5:30 pm EST.
We look forward to hearing from you!
Play Safe

Always supervise your dog’s play time. While our toys are made with high quality materials to be more durable, they are still plush toys – not chew toys – and therefore are not indestructible. All Fluff & Tuff toys meet the same strict standards set for manufacturing children’s plush toys in the United States, including: ASTM F963-11 (Standard Consumer Safety Specs for Toy Safety), testing for lead and Phthalates, and double scanning for foreign or metal objects.

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